Development, User Satisfaction and Acceptability Evaluation of a Multimodal Admission Requirements Search System

Abstract

Admission seekers into Nigerian tertiary institutions of learning are currently supplied with a compact discthat contains among others,an electronic brochure which contains therequirements for being admitted into their preferred courses of study in PDF format. The brochure is also downloadable from the Joint Admissions and Matriculation Board’s (JAMB) website. Searching through the compact disc requires a personal computer (PC), a tablet computer or a smartphone. However, these devicesare not widely accessible considering the populationof Nigerians that have access to them because of the cost implications of obtaining one. Consequently, there is a need to make it accessible via a platform that is widely accessible. Furthermore, even though the board provides a mobile app to access some of its services, admission requirements service is not inclusive.In this work, a multimodal admission requirements search system that enables access to the brochure’s contents electronically, in both text and audio formats via PC and as well as mobile phones (including feature phones) was developed and evaluated for its acceptability and user satisfaction.The results obtained show that the system was widely accepted and the users were satisfied with the system. This means that if adopted, the system will be widely accepted and will engender cost-effectiveness.