Users’ satisfaction with the library facilities, resources and services: An evaluation of Bowen University Library, Iwo, Osun State

Abstract

The study evaluates users’ satisfaction with the facilities, resources, and services of Bowen University Library, Iwo, Osun State, Nigeria. The main objective is to determine the level of users’ satisfaction with the facilities, resources, and services of the library. The study adopted a survey research design. The population is made up of staff, postgraduate and undergraduate students of Bowen University, Iwo. The availability sampling technique was used to obtain information from 300 library users who visited the library during the period of data collection. A questionnaire was used as an instrument for collecting data. Out of 300 copies of the questionnaire distributed, 249 (83%) were duly filled and found useable for data analysis. Data were analysed using frequency counts and percentages and presented in tables. The study found that most respondents are aware of and frequently used books, journals, reference sources and newspapers/magazines in the library. The main purpose of using the library is for reading and studying as well as borrowing library books. The finding shows that the majority of the respondents are highly satisfied with nearly all the facilities, resources, and services, while a few areas recorded dissatisfaction. The study recommends that the library should continue to maintain high satisfaction levels in those areas indicated by the respondents as satisfied and improve on those areas indicated as dissatisfied.