Development and Success Evaluation of a Chatbot-based Herbs and Fruits Therapeutic Properties Inquiry System

Abstract

In this research, we explored the use of a conversational-based inquiry system in healthcare through the development of medicinal herbs and fruits therapy chatbot for different ailments and tested the application for success using the DeLone & McLean Success Model. Our methodology involves gathering medicinal herbs and fruits from published materials,design a mobile chatbot application, and finally, system testing for intention to use, user satisfaction, net benefits, and acceptability using 30 respondents. The results from the evaluation show that a large percentage of the respondents supported the use of cell phones, PDAs, and smartphones for obtaining therapeutic information about herbs and fruits. Also, a large percentage were satisfied with the system, found the application beneficial, and would always use the developed application. Conclusively, conversational-based inquiry systems and AI applications can be developed for information provision on medicinal herbs and fruits therapeutics of various ailments and illnesses.