Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm

Abstract

Progressions on account of digital technologies, such as various electronic devices, cell phone technologies, and information systems, among others, can be referred to as the fourth industrial revolution. The fourth industrial revolution is characterized by a sporadic adoption of technology in the business world; this revolution enabled organization to develop noticeable skills which aided the achievement of organizational goals. Hotel businesses have a face change on account of the adoption of technology. This book chapter captured digitalization of human resource management practices in the Nigeria’s hospitality industry. Discourse is captured under five sub-headings: an overview of hospitality industry in Nigeria; evidence from hotel businesses; human resource management practices in the 20th century vis-a-vis the 21st century; concept of digitalization; salient issues with respect to the core human resource management practices cum digitalization; and future trends in digitalization and HRM practices